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Shipping & Returns

Privacy Policy

SwigCap.com values its customers' protection, privilege and privacy. We recognize that we must maintain and use customer information responsibly. Your information will not be sold, passed on or relayed to any other person or company other than the credit card verification company. We do not store credit card information on our servers, therefore eliminating the risk of information being stolen or misused. Customers' information collected through our site is considered confidential.

Customers will be added to our internal mailing list as a way of keeping you informed of changes, update and new product information. Requests to be removed from the list can be done at any time, by emailing us admin@swigcap.com.

Shipping Policy

No deliveries will be made on weekends or holidays All shipping rates and times are absolute, non-negotiable. SwigCap.com is not responsible for any order that has been shipped or delayed, delivered, or for non deliverable locations. SwigCap.com reserves the right to charge customer(s) as needed to cover the full amount that is due for any past due amounts or any monies that are owed to SwigCap.com. SwigCap .com is in no way responsible for any shipment that is not delivered and by purchasing from SwigCap.com you are agreeing to these terms and hereby forfeit any right to dispute any shipment that has been delayed, lost, stolen, or non-deliverable or has been miss-delivered unless the fault is of SwigCap.com.  For our Swig Hair Pure Collection we will only ship to addresses matching the billing address. No Exceptions. If you place an order with mis-match billing/shipping addresses, we either may require you to pickup the package at USPS or Cancel Your Order. 

We ship USPS First-Class Mail or USPS Priority Mail. All US order shipments will be calculated accordingly. All International orders will have a flat rate fee.


Tax

 We do not charge sales tax on orders shipped out of state. If applicable, sales tax will be added to your order during Checkout.


Return Policy On Caps 

We feel confident that you will love the SwigCap.However, if you are not completely satisfied, you may return it to us in new condition, not opened and not worn within 7 days of the invoice date for a refund less shipping charges. Due to the nature of our products we will charge a re-stocking fee of 20% of the cost of the product. Before sending a return, please contact us for a return authorization number.Customer is responsible for return shipping charges.If upon receipt we find the item to be unusable or non-resalable; we reserve the right to refuse the return and a refund will not be issued. The non-resalable item will be returned to the customer.


Return Address:
SwigCap.com Attn: Returns Dept. 2355 woodbluff Ct. Cincinnati, OH 45231

Return Forms:
You can send us an e-mail at Admin@SwigCap.com to request a return form.


 

Return Policy On Hair Extensions

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We accept exchanges only for products with the same or higher value. Customers are advised to complete exchange requests within 2 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, NO EXCEPTIONS. All items returned are subject to a 20% restocking fee. The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to: 

Return Address:
SwigCap.com Attn: Returns Dept. 2355 woodbluff Ct. Cincinnati, OH 45231

Exchange Forms:
You can send us an e-mail at Admin@SwigCap.com to request a return form.

 

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions.

 

 

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES AND FRONTALS, THEY CAN NOT BE EXCHANGED OR REPLACED.

 

 

 

Replacements

 

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 2 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If SwigCap, LLC verifies and agrees that the product is defective in any way, SwigCap, LLC will then exchange or replace the item. If the customer selects a product in exchange of greater value, customer will responsible for paying the additional cost of the item. SwigCap, LLC will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If SwigCap, LLC does not validate the product defect issue, we will return the item in question to the customer at our expense, via priority mail, without an exchange of product.

 

 

Limitation of Liability

 

SwigCap, LLC does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. SwigCap, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, SwigCap, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, SwigCap, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

We value your feedback. Please contact us with any questions or comments.